Privacy Policy

PERSONAL DATA PROTECTION POLICY

The Automobile Club de l’Ouest places great importance on ensuring the privacy of any personal data collected or used during the course of our business activities and, more generally, protecting our customers’ privacy.

This Personal Data Protection Policy explains how your personal data is collected when you log onto and use the Automobile Club de l’Ouest’s websites (the “Websites”) and mobile applications (“Apps”). It also tells you how the Automobile Club de l’Ouest uses your data and what we do to protect it, what your rights are, and how you can contact us.

This is an important document. We advise you to read it carefully and to check back regularly for updates.

The DATA CONTROLLER for your personal data

The data controller is:
Automobile Club de l’Ouest, a French not-for-profit organisation, registration number SIREN 775 652 316,
Circuit des 24 Heures
72019 Le Mans Cedex 2, France

If you have any questions about how your data is used or any comments, suggestions or concerns, you can contact our Data Protection Officer at dpo@lemans.org.

What personal data WE COLLECT

We only collect relevant and necessary information, which we get from you via our Websites, Apps, and services used at the Circuit des 24 Heures du Mans, or at our branches and official outlets.

In some cases, you provide us with personal information directly, such as when you create an account, make a purchase, sign up for our newsletters or enter a contest.

Information you provide includes:

• Data which can be used to identify you: your first and last names, and date of birth
• Your contact details: your postal address, email address and telephone number
• Data from things you do on our Websites and Apps: products or tickets you purchase, type of subscription, and your order history
• Your payment details (bank details) and information about purchases made
• Reviews and comments posted on our Websites and Apps
• Data about events: arrival time, entrance gate, and images taken.

In other cases, we use cookies to collect data to help us understand more about the way you use our Websites and Apps.

Personal data we collect automatically and directly from you when you use our services includes:

• Your IP address and device IDs
• Technical data about your browser or your device: the name of the device, its operating system, and your language settings
• Login data: connection and usage logs, IP address, and the unique ID
• Browsing data: Websites or Apps visited, the last pages you viewed, ads you click on, products you’ve searched for, the length of your visit, items added to your cart, etc.

CHILDREN’s personal data

We encourage parents to teach their children about how to protect their privacy and how to communicate online.

We comply with legal requirements in this regard and do not allow children under 16 to sign up to our Websites and Apps. We require their legal representative’s permission to create an account on our Websites or Apps or for children to take part in promotional campaigns run by the Automobile Club de l’Ouest, such as contests.

HOW your data is used

The Automobile Club de l’Ouest uses your personal data to:

• provide you with the products and services requested
• process and track your order, including delivery
• communicate with you about your purchase or the event you are attending
• answer your questions, resolve any queries you have, and get your opinion
• record your entries for contests, predictions or surveys
• handle the payment of your purchases.

We also process your data for purposes than other strictly performing our contract, when we have ascertained a legitimate reason to do so beforehand. We may process your data in order to:

• organise direct marketing and sales campaigns
• conduct studies and produce statistics to enhance your experience
• analyse the way you use our products and services so that we can improve them
• identify and correct any bugs which may occur on our Websites and Apps to ensure they function correctly
• protect you from fraudulent transactions or embezzlement
• ensure that you can exercise your privacy rights.

We also process your data within the scope and as per the provisions of Article L. 332-1 of the French Sports Code, for the purpose of ensuring the safety of sports events by refusing or cancelling, as applicable, the issue of tickets to such events or access to persons who have breached or who contravene the provisions of the general terms and conditions of sale or internal regulations relating to the security of such events.

If you provide your consent, we will send you our marketing communications and information about products, services and events organised by the Automobile Club de l’Ouest and its partners.

ACCESSING your personal data

The Automobile Club de l’Ouest may transfer your personal data to:

• service providers used to provide a product or service, such as shipping and delivery services, for example;
• payment service providers who manage payments and the appropriate control procedures;
• third parties who provide us with IT services such as platforms, hosting services, technical assistance for our software and applications which may contain data about you, data analysis or email distribution;
• service providers involved in organising events run by Automobile Club de l’Ouest, including access to and security at the Circuit des 24 Heures du Mans;
• administrative, judicial and supervisory authorities, if we are legally required to provide such information;